Niseko Accommodation Published: August 31, 2017
Job Type


Job Description

Key Responsibilities and Skill Set

  • Meeting and greeting guests, showing them their accommodation, answering questions,
  • Taking and handling reservations on the job and by phone,
  • Being on call to check guests in when they arrive,
  • Staff Supervision and management,
  • Managing a small team (2-3 staff) to perform all duties around the guesthouse
  • Making up rooms, making beds, cleaning bathrooms
  • Cleaning common areas and picking up after guests,
  • Cash handling,
  • Sales Management and Reports,
  • Acting as Host to guests,
  • Handling complaints,
  • Running guest breakfast,
  • Standard office and administration duties,
  • Local Sales and maintaining website blogs,
  • Social networking site updates including responses to posts,
  • Willingness to help in other areas if needed, when needed,
  • Business level Japanese speaking ability preferred,
  • International Manual drivers license with winter driving experience.

Skill Set Required:

  • Experience in customer service and management,
  • Self motivated and ability to work without constant supervision
  • An ability to foster team spirit with a positive attitude
  • A high standard of work ethic and attention to detail
  • Flexible to work various shifts including public holidays and weekends

Job Benefits:    

  • Great location in central Hirafu, 2min walk from ski lifts,
  • Access to shared ski passes for Niseko Grand Hirafu and Hanazono,
  • Access to full size kitchen with full amenities,
  • Recognition for your talents and contribution,
  • The opportunity to make a difference to every customer,
  • Working in a friendly team environment,
  • Staff accommodation to various budgets and locations,
  • Discounts to some resort services and winter activities

Employment Period       Late November, 2016 to mid / late March, 2017
Work experience             2-3years
Salary range                      Dependent upon experience